Welcome to CounterPath Technical Support

   We highly recommend that you first check our comprehensive Knowledge Base. This list of frequently asked questions and detailed articles provide clear explanations for the most common problems and questions. The search function in the Knowledge Base is a great way to narrow down the solution to most issues.

   If you find that you have a more specific question or problem not found in the KB, you can also search and review posts that users have previously made in the Topics section. If you would like the assistance of the entire CounterPath community, this is a great place to ask questions. CounterPath representatives also interact with the community here to provide the best solutions to everyone. Furthermore, if you have an idea for a great new feature this is the place to let us (and the community) know what you'd like to see!

   If you still can't find a solution to your problem either in the KB or in our existing topics, you can submit a Ticket to us. These specialized requests don't get the benefit of being potentially answered or viewed by other users, but they are another method of asking for help directly from a CounterPath representative. 

Apple CarPlay Notice

CounterPath's iOS applications can be used with CarPlay compatible vehicles, but only if the user is using an audio source from the iOS device. If the user is playing audio directly from the vehicle, the audio will be muted while the CounterPath application is running in a "background" state.


ERROR Can't provide answer -- all streams are NOT ready

In Discussion Hector A. Bria 4 Comments: 1 Reply 2 hours ago by Harpreet S.
1 vote

Codec Issue

In Discussion Olaf S. Bria 4 Comments: 15 Reply 3 hours ago by Olaf S.
1 vote

Computer lags when incoming call is ringing.

In Discussion Sam C. Bria 4 Comments: 2 Reply 3 hours ago by Sean F.
1 vote

Call Anywhere

Answered Mirko B. Bria Android/Android Tablet Edition Comments: 1 Reply 4 hours ago by Brian S.
1 vote


incoming calls no sound, other yes

In Discussion Rasson B. Bria 4 Comments: 3 Reply 1 hour ago by Harpreet S.
1 vote

Cannot Hear Caller

In Discussion Sheri F. Bria 4 Comments: 5 Reply 1 hour ago by Sheri F.
1 vote

from a lock screen calls go to voicemail

In Discussion Nick F. Bria iPhone/iPad Edition Comments: 2 Reply 5 hours ago by Nick F.
1 vote


2 votes

Bria 4 Mac: Support for Apple AirPods?

Idea musikmawe Bria 4 Comments: 4 Reply 1 day ago by musikmawe
1 vote

IAX2 user registration

Not on Roadmap Michael E. Bria Add-In for Outlook Comments: 8 Reply 1 week ago by RConnect
7 votes

Ring tone for contacts

Idea Gunther L. Bria 4 Comments: 1 Reply 2 weeks ago by M S.
4 votes