Welcome to CounterPath Technical Support

   We highly recommend that you first check our comprehensive Knowledge Base. This list of frequently asked questions and detailed articles provide clear explanations for the most common problems and questions. The search function in the Knowledge Base is a great way to narrow down the solution to most issues.

   If you find that you have a more specific question or problem not found in the KB, you can also search and review posts that users have previously made in the Topics section. If you would like the assistance of the entire CounterPath community, this is a great place to ask questions. CounterPath representatives also interact with the community here to provide the best solutions to everyone. Furthermore, if you have an idea for a great new feature this is the place to let us (and the community) know what you'd like to see!

   If you still can't find a solution to your problem either in the KB or in our existing topics, you can submit a Ticket to us. These specialized requests don't get the benefit of being potentially answered or viewed by other users, but they are another method of asking for help directly from a CounterPath representative. 


How do I import contacts?

Answered Chris G. X-Lite Comments: 3 Reply 2 hours ago by Алексей К.
5 votes

Registering/Unregistering Issues

In Discussion Adonis P. Bria Mobile Comments: 2 Reply 1 day ago by Adonis P.
1 vote
1 vote

X-lite hangs up the call or cut off

Answered Synnøve B. X-Lite Comments: 12 Reply 2 days ago by Brian S.
1 vote


incoming calls drop after 30secs

In Discussion Aya M. Bria 5 Comments: 3 Reply 2 days ago by Harpreet S.
1 vote

Outlook Account - Unable to select my Profile

In Discussion Oliver M. Bria 5 Comments: 3 Reply 2 days ago by Harpreet S.
1 vote

Bria 5 Account Activation

In Discussion Gilbert C. Bria 5 Comments: 1 Reply 2 days ago by Harpreet S.
1 vote

Upgrade Bria 5.1.0.

In Discussion Christoph R. Bria 5 Comments: 5 Reply 2 days ago by Brian S.
1 vote


Hide local camera preview in video calls

Not on Roadmap Emrah K. Comments: 7 Reply 2 weeks ago by Lachlan D.
2 votes

Bria iPhone iOS 10 - Siri

Under Consideration Pierre L. Bria iPhone/iPad Edition Comments: 16 Reply 4 weeks ago by Hubert H.
6 votes


Idea Eric R. Bria 5 Comments: 5 Reply 2 months ago by Harpreet S.
2 votes

Delete confirmation

Idea alabalaportocala X-Lite Comments: 2 Reply 2 months ago by Damian W.
1 vote