Welcome to CounterPath Technical Support

   We highly recommend that you first check our comprehensive Knowledge Base. This list of frequently asked questions and detailed articles provide clear explanations for the most common problems and questions. The search function in the Knowledge Base is a great way to narrow down the solution to most issues.

   If you find that you have a more specific question or problem not found in the KB, you can also search and review posts that users have previously made in the Topics section. If you would like the assistance of the entire CounterPath community, this is a great place to ask questions. CounterPath representatives also interact with the community here to provide the best solutions to everyone. Furthermore, if you have an idea for a great new feature this is the place to let us (and the community) know what you'd like to see!

   If you still can't find a solution to your problem either in the KB or in our existing topics, you can submit a Ticket to us. These specialized requests don't get the benefit of being potentially answered or viewed by other users, but they are another method of asking for help directly from a CounterPath representative. 


X-Lite: Was working, now says "Account is not enabled"

Answered Rafael B. X-Lite Comments: 5 Reply 4 hours ago by Sorin M.
5 votes

Can I use AMR-WB in Bria4 Desktop Client?

Answered Charry H. Bria 4 Comments: 2 Reply 10 hours ago by Charry H.
1 vote

Where to find older versions of X-Lite?

In Discussion Kalpesh B. X-Lite Comments: 1 Reply 13 hours ago by Graham R.
1 vote

how I can remove the ring false in my eyebeam ?

In Discussion carlos o. eyeBeam Comments: 5 Reply 15 hours ago by carlos o.
1 vote


408 error when enabling phone

In Discussion Akshar G. Bria 4 Comments: 19 Reply 6 hours ago by Akshar G.
3 votes

bria 4 crashes and wont start again

In Discussion Assaf n. Bria 4 Comments: 9 Reply 18 hours ago by Graham R.
1 vote

Bria - OUtlook add-in

In Discussion Alexandre S. Bria Add-In for Outlook Comments: 11 Reply 19 hours ago by Graham R.
1 vote

X-Lite not ringing after update to 4.8.2 76122

Known Matteo M. X-Lite Comments: 2 Reply 23 hours ago by Matteo M.
2 votes


Incoming Calls

Idea hanvant Bria iPhone/iPad Edition Comments: 9 Reply 1 hour ago by hanvant
2 votes

Pause Spotify when receiving inbound call

Under Consideration Jon L. Comments: 6 Reply 1 day ago by Larry
8 votes

Outlook Account support for x64 Outlook version

Not on Roadmap Daniel G. Comments: 2 Reply 6 days ago by Marvin A.
2 votes