Welcome to CounterPath Technical Support

   We highly recommend that you first check our comprehensive Knowledge Base. This list of frequently asked questions and detailed articles provide clear explanations for the most common problems and questions. The search function in the Knowledge Base is a great way to narrow down the solution to most issues.

   If you find that you have a more specific question or problem not found in the KB, you can also search and review posts that users have previously made in the Topics section. If you would like the assistance of the entire CounterPath community, this is a great place to ask questions. CounterPath representatives also interact with the community here to provide the best solutions to everyone. Furthermore, if you have an idea for a great new feature this is the place to let us (and the community) know what you'd like to see!

   If you still can't find a solution to your problem either in the KB or in our existing topics, you can submit a Ticket to us. These specialized requests don't get the benefit of being potentially answered or viewed by other users, but they are another method of asking for help directly from a CounterPath representative. 

Questions

Can't make outgoing calls.

In Discussion David G. Bria Android/Android Tablet Edition Comments: 4 Reply 16 minutes ago by David G.
1 vote

Bria iPhone v 3.3.3 crashes

In Discussion Geoffrey D. Bria iPhone/iPad Edition Comments: 16 Reply 9 hours ago by Faruque A.
2 votes

Bria 3 - constant dial tone during calls

Answered Todd G. Bria 3 Comments: 5 Reply 13 hours ago by Graham R.
1 vote

Problems

Unable to use app

In Discussion harry m. Bria Android/Android Tablet Edition Comments: 12 Reply 2 hours ago by harry m.
1 vote

Bria4 softphone error message

In Discussion Ryan P. Bria 4 Comments: 3 Reply 4 hours ago by Ryan P.
1 vote

Can't hear- X-Lite 4.8.2

Known Elad A. X-Lite Comments: 6 Reply 14 hours ago by Darrell R.
3 votes

Ideas

Thanks