Welcome to CounterPath Technical Support

   We highly recommend that you first check our comprehensive Knowledge Base. This list of frequently asked questions and detailed articles provide clear explanations for the most common problems and questions. The search function in the Knowledge Base is a great way to narrow down the solution to most issues.

   If you find that you have a more specific question or problem not found in the KB, you can also search and review posts that users have previously made in the Topics section. If you would like the assistance of the entire CounterPath community, this is a great place to ask questions. CounterPath representatives also interact with the community here to provide the best solutions to everyone. Furthermore, if you have an idea for a great new feature this is the place to let us (and the community) know what you'd like to see!

   If you still can't find a solution to your problem either in the KB or in our existing topics, you can submit a Ticket to us. These specialized requests don't get the benefit of being potentially answered or viewed by other users, but they are another method of asking for help directly from a CounterPath representative. 

Apple CarPlay Notice

CounterPath's iOS applications can be used with CarPlay compatible vehicles, but only if the user is using an audio source from the iOS device. If the user is playing audio directly from the vehicle, the audio will be muted while the CounterPath application is running in a "background" state.

Questions

Outlook keeps asking me to let Bria Access it.

In Discussion Bryan R. Bria 5 Comments: 2 Reply 18 hours ago by jeff m.
1 vote

Bria Desktop API receive NO response

Need Answer jiangyifen Bria 5 Comments: 1 Reply 1 day ago by jiangyifen
1 vote

Javascript Websocket API

Answered Masta Y. Bria 4 Comments: 3 Reply 1 day ago by jiangyifen
1 vote
1 vote

Problems

Bria 5 Outlook

In Discussion jeff m. Bria 5 Comments: 2 Reply 2 days ago by jeff m.
2 votes

Cannot Make SoftPhone Call

In Discussion Liz M. X-Lite Comments: 1 Reply 3 days ago by Harpreet S.
2 votes

all calls drop in 10 seconds

In Discussion Mark H. Bria 4 Comments: 1 Reply 3 days ago by Harpreet S.
1 vote

Ideas

Bria 5 Color Theme

Idea Donald B. Bria 5 Comments: 4 Reply 3 days ago by Dominique A.
4 votes

Implement ZRTP support

Idea Andre Bria iPhone/iPad Edition Comments: 1 Reply 1 week ago by Andrew B.
2 votes

Busy Light Compatibility

Idea Patrick R. Bria 4 Comments: 1 Reply 1 week ago by Lukas
2 votes

Thanks