Welcome to CounterPath Technical Support

   We highly recommend that you first check our comprehensive Knowledge Base. This list of frequently asked questions and detailed articles provide clear explanations for the most common problems and questions. The search function in the Knowledge Base is a great way to narrow down the solution to most issues.

   If you find that you have a more specific question or problem not found in the KB, you can also search and review posts that users have previously made in the Topics section. If you would like the assistance of the entire CounterPath community, this is a great place to ask questions. CounterPath representatives also interact with the community here to provide the best solutions to everyone. Furthermore, if you have an idea for a great new feature this is the place to let us (and the community) know what you'd like to see!

   If you still can't find a solution to your problem either in the KB or in our existing topics, you can submit a Ticket to us. These specialized requests don't get the benefit of being potentially answered or viewed by other users, but they are another method of asking for help directly from a CounterPath representative. 


Eyebeam contact list

In Discussion Jason W. eyeBeam Comments: 1 Reply 8 hours ago by Brian S.
1 vote

Video Addin iOS 2 device

Answered lotty Bria iPhone/iPad Edition Comments: 3 Reply 12 hours ago by Brian S.
1 vote

No ringtone

In Discussion Daniel G. X-Lite Comments: 5 Reply 13 hours ago by Daniel G.
1 vote

Modify Presence Options

In Discussion Keith R. Bria 4 Comments: 2 Reply 1 day ago by Keith R.
1 vote


Linux version will not install on Ubuntu 14.10

Not a Problem Samuel V. Comments: 4 Reply 1 hour ago by Mark B.
2 votes

X-Lite hangs during startup

In Discussion Volker S. X-Lite Comments: 12 Reply 10 hours ago by Brian S.
1 vote

In-app purchase don't work!

Not a Problem User Bria iPhone/iPad Edition Comments: 1 Reply 15 hours ago by Brian S.
1 vote