Welcome to CounterPath Technical Support

   We highly recommend that you first check our comprehensive Knowledge Base. This list of frequently asked questions and detailed articles provide clear explanations for the most common problems and questions. The search function in the Knowledge Base is a great way to narrow down the solution to most issues.

   If you find that you have a more specific question or problem not found in the KB, you can also search and review posts that users have previously made in the Topics section. If you would like the assistance of the entire CounterPath community, this is a great place to ask questions. CounterPath representatives also interact with the community here to provide the best solutions to everyone. Furthermore, if you have an idea for a great new feature this is the place to let us (and the community) know what you'd like to see!

   If you still can't find a solution to your problem either in the KB or in our existing topics, you can submit a Ticket to us. These specialized requests don't get the benefit of being potentially answered or viewed by other users, but they are another method of asking for help directly from a CounterPath representative. 


why does X-Lite try to open my drives on startup

In Discussion Per H. X-Lite Comments: 24 Reply 4 hours ago by Fabian W.
4 votes

autoanswer calls (sip dialog)

In Discussion Herve M. Bria 4 Comments: 2 Reply 7 hours ago by Herve M.
1 vote

Bria 4.6.0 crashes several times

In Discussion musikmawe Bria 4 Comments: 4 Reply 7 hours ago by musikmawe
1 vote


Bria4 API - getting a 401 when sending XML Requests.

In Discussion Morten S. Bria 4 Comments: 5 Reply 6 hours ago by Morten S.
1 vote

Soft phone Failing to pick-up call

In Discussion Angelo K. Bria 4 Comments: 4 Reply 9 hours ago by Edward W.
1 vote

Bria crashing

In Discussion Matthew S. Bria 4 Comments: 1 Reply 12 hours ago by Harpreet S.
1 vote

Зависает при наборе номера

In Discussion Иван К. Bria 4 Comments: 1 Reply 13 hours ago by Harpreet S.
1 vote


Bria iPhone iOS 10 - Siri

Under Consideration Pierre L. Bria iPhone/iPad Edition Comments: 6 Reply 1 day ago by Brian S.
4 votes

Sync with Google Contacts

Under Consideration cadillac c. Comments: 26 Reply 1 week ago by David B.
62 votes

Contact Entry - Wildcard / phone number range

Idea John M. Bria 4 Comments: 5 Reply 1 week ago by Brian S.
1 vote