Welcome to CounterPath Technical Support

   We highly recommend that you first check our comprehensive Knowledge Base. This list of frequently asked questions and detailed articles provide clear explanations for the most common problems and questions. The search function in the Knowledge Base is a great way to narrow down the solution to most issues.

   If you find that you have a more specific question or problem not found in the KB, you can also search and review posts that users have previously made in the Topics section. If you would like the assistance of the entire CounterPath community, this is a great place to ask questions. CounterPath representatives also interact with the community here to provide the best solutions to everyone. Furthermore, if you have an idea for a great new feature this is the place to let us (and the community) know what you'd like to see!

   If you still can't find a solution to your problem either in the KB or in our existing topics, you can submit a Ticket to us. These specialized requests don't get the benefit of being potentially answered or viewed by other users, but they are another method of asking for help directly from a CounterPath representative. 

Apple CarPlay Notice

CounterPath's iOS applications can be used with CarPlay compatible vehicles, but only if the user is using an audio source from the iOS device. If the user is playing audio directly from the vehicle, the audio will be muted while the CounterPath application is running in a "background" state.


Trial License for Bria 5

In Discussion Chris S. Bria 5 Comments: 2 Reply 26 minutes ago by Oliver K.
2 votes

Bria 5 installation options/questions

In Discussion Andreas J. Bria 5 Comments: 15 Reply 5 hours ago by KP I.
4 votes

windows 10

Answered Afroditi Z. X-Lite Comments: 5 Reply 7 hours ago by Kunal
1 vote

Forgot password how can i recover?

In Discussion Bridoux J. X-Lite Comments: 1 Reply 12 hours ago by Harpreet S.
1 vote


Bria 5 - Resetting Microphone Volume back to 20/100

In Discussion Daniel B. Bria 5 Comments: 3 Reply 10 hours ago by Daniel B.
1 vote

Bria 4 - Too many drop calls

In Discussion Vikas A. Bria 4 Comments: 2 Reply 12 hours ago by Harpreet S.
1 vote

Script Error

In Discussion Harpreet S. X-Lite Comments: 2 Reply 15 hours ago by Harpreet S.
1 vote

Bria 4 and Bria 5 crashing at startup on Mac OS High Sierra

In Discussion Luca B. Bria 5 Comments: 7 Reply 2 days ago by Matthias S.
2 votes


Okta integration

Idea Jason A. Comments: 1 Reply 1 week ago by Alex S.
2 votes

Screen colors, X-Lite version 5.0.1 build 86895

Idea Mark R. X-Lite Comments: 11 Reply 2 weeks ago by Stephan B.
6 votes

dynamic hang up button

Idea Maik M. X-Lite Comments: 1 Reply 3 weeks ago by Brian S.
1 vote

Disabling Video call feature

Idea joel X-Lite Comments: 1 Reply 3 weeks ago by Damian W.
1 vote