Welcome to CounterPath Technical Support

   We highly recommend that you first check our comprehensive Knowledge Base. This list of frequently asked questions and detailed articles provide clear explanations for the most common problems and questions. The search function in the Knowledge Base is a great way to narrow down the solution to most issues.

   If you find that you have a more specific question or problem not found in the KB, you can also search and review posts that users have previously made in the Topics section. If you would like the assistance of the entire CounterPath community, this is a great place to ask questions. CounterPath representatives also interact with the community here to provide the best solutions to everyone. Furthermore, if you have an idea for a great new feature this is the place to let us (and the community) know what you'd like to see!

   If you still can't find a solution to your problem either in the KB or in our existing topics, you can submit a Ticket to us. These specialized requests don't get the benefit of being potentially answered or viewed by other users, but they are another method of asking for help directly from a CounterPath representative. 

Questions

Bria in iOS 10 - VoIP API

In Discussion Petr K. Bria iPhone/iPad Edition Comments: 50 Reply 2 hours ago by Paulo S.
13 votes

Bria 4 show extension busy in FreePBX queue

In Discussion Matthew H. Bria 4 Comments: 1 Reply 4 hours ago by Harpreet S.
1 vote

Whisper - Shadowing on BRIA 4

In Discussion Mike M. Bria 4 Comments: 1 Reply 4 hours ago by Harpreet S.
1 vote

Minimize to tray (hidden) on startup?

In Discussion Jeffrey L. Bria 4 Comments: 1 Reply 5 hours ago by Harpreet S.
1 vote

Problems

Can't talk outside my network.

In Discussion lawrence R. Bria iPhone/iPad Edition Comments: 11 Reply 3 hours ago by Harpreet S.
1 vote

Remote Hold issue

In Discussion Steve H. Bria iPhone/iPad Edition Comments: 1 Reply 4 hours ago by Harpreet S.
1 vote

notification on android

In Discussion Lina N. Bria Android/Android Tablet Edition Comments: 1 Reply 5 hours ago by Harpreet S.
1 vote

Spurious Calls

In Discussion Graeme L. Bria iPhone/iPad Edition Comments: 3 Reply 8 hours ago by Harpreet S.
1 vote

Ideas

BLF is a must have Functionality

Idea Joris S. Comments: 2 Reply 6 days ago by Hayden K.
11 votes

Set my "available hours" during which calls are accepted/rejected

Not on Roadmap Jay D. Bria 4 Comments: 5 Reply 1 week ago by Larry
1 vote

Sync with Google Contacts

Under Consideration cadillac c. Comments: 24 Reply 1 week ago by Rüdiger H.
61 votes

Thanks