Welcome to CounterPath Technical Support

   We highly recommend that you first check our comprehensive Knowledge Base. This list of frequently asked questions and detailed articles provide clear explanations for the most common problems and questions. The search function in the Knowledge Base is a great way to narrow down the solution to most issues.

   If you find that you have a more specific question or problem not found in the KB, you can also search and review posts that users have previously made in the Topics section. If you would like the assistance of the entire CounterPath community, this is a great place to ask questions. CounterPath representatives also interact with the community here to provide the best solutions to everyone. Furthermore, if you have an idea for a great new feature this is the place to let us (and the community) know what you'd like to see!

   If you still can't find a solution to your problem either in the KB or in our existing topics, you can submit a Ticket to us. These specialized requests don't get the benefit of being potentially answered or viewed by other users, but they are another method of asking for help directly from a CounterPath representative. 


Problem bria 4.5 windows

In Discussion Joergen H. Bria 4 Comments: 6 Reply 4 minutes ago by Joergen H.
1 vote

I can configure Bria 4 softphone for end users don't close

Need Answer Juan G. Bria 4 Comments: 1 Reply 5 hours ago by Juan G.
1 vote

Sound issues after Windows 10 upgrade

In Discussion Ben T. Bria 3 Comments: 1 Reply 6 hours ago by Harpreet S.
1 vote


Bria constantly crashes

Solved Mikhail G. Bria 4 Comments: 25 Reply 16 hours ago by Brian S.
4 votes

No audio for calls in Xlite

In Discussion Chloe X-Lite Comments: 3 Reply 1 day ago by Harpreet S.
1 vote

use softphones with proxy server

In Discussion Mehdi H. X-Lite Comments: 5 Reply 1 day ago by Harpreet S.
1 vote