Welcome to CounterPath Technical Support

   We highly recommend that you first check our comprehensive Knowledge Base. This list of frequently asked questions and detailed articles provide clear explanations for the most common problems and questions. The search function in the Knowledge Base is a great way to narrow down the solution to most issues.

   If you find that you have a more specific question or problem not found in the KB, you can also search and review posts that users have previously made in the Topics section. If you would like the assistance of the entire CounterPath community, this is a great place to ask questions. CounterPath representatives also interact with the community here to provide the best solutions to everyone. Furthermore, if you have an idea for a great new feature this is the place to let us (and the community) know what you'd like to see!

   If you still can't find a solution to your problem either in the KB or in our existing topics, you can submit a Ticket to us. These specialized requests don't get the benefit of being potentially answered or viewed by other users, but they are another method of asking for help directly from a CounterPath representative. 

Questions

Errorcode Softphone - Josef Vasold - Germany

In Discussion erich k. X-Lite Comments: 8 Reply 59 minutes ago by erich k.
1 vote

Large energy consumption

In Discussion Denis R. Bria iPhone/iPad Edition Comments: 2 Reply 6 hours ago by Denis R.
1 vote

Unable to Enable Account After Windows 10 Pro Upgrade

In Discussion Paul E. Bria 4 Comments: 11 Reply 17 hours ago by Harpreet S.
1 vote

Plantronics Settings

In Discussion Gary B. Bria 4 Comments: 1 Reply 18 hours ago by Harpreet S.
1 vote

Problems

4.5.0 Frequent failure to re-register

In Discussion Tony S. Bria 4 Comments: 6 Reply 16 hours ago by Tony S.
1 vote

Bria will not register

In Discussion Marie S. Bria Android/Android Tablet Edition Comments: 2 Reply 17 hours ago by Marie S.
1 vote

Not receieving incoming calls on windows

In Discussion Kiran S. Bria 4 Comments: 1 Reply 19 hours ago by Harpreet S.
1 vote

Ideas

Thanks