Welcome to CounterPath Technical Support

   We highly recommend that you first check our comprehensive Knowledge Base. This list of frequently asked questions and detailed articles provide clear explanations for the most common problems and questions. The search function in the Knowledge Base is a great way to narrow down the solution to most issues.

   If you find that you have a more specific question or problem not found in the KB, you can also search and review posts that users have previously made in the Topics section. If you would like the assistance of the entire CounterPath community, this is a great place to ask questions. CounterPath representatives also interact with the community here to provide the best solutions to everyone. Furthermore, if you have an idea for a great new feature this is the place to let us (and the community) know what you'd like to see!

   If you still can't find a solution to your problem either in the KB or in our existing topics, you can submit a Ticket to us. These specialized requests don't get the benefit of being potentially answered or viewed by other users, but they are another method of asking for help directly from a CounterPath representative. 

Questions

Problems

loud screeching tones when I dial out

Known betsy e. Bria 4 Comments: 7 Reply 13 minutes ago by Brian S.
2 votes

Can't register eyebeam

In Discussion Dany Z. eyeBeam Comments: 1 Reply 19 minutes ago by Brian S.
1 vote

Not able to use headphones....

In Discussion Mark Bria 4 Comments: 3 Reply 31 minutes ago by Brian S.
1 vote

Bria 4; OSX 10.9.3; didlogic

Not a Problem Stefan P. Bria 4 Comments: 7 Reply 56 minutes ago by Graham R.
1 vote

Ideas

Re: Bria 4 - Block Call Feature

Idea Rodney D. Bria 4 Comments: 1 Reply 8 hours ago by Maxim
2 votes

Ability to block calls

Under Consideration Adonis P. Bria Add-In for Outlook Comments: 4 Reply 8 hours ago by Maxim
6 votes

X-Lite 4.6 - incoming call alert popup location/size

Under Consideration Ryan B. X-Lite Comments: 3 Reply 6 days ago by Larry
3 votes

Thanks