ue to the design of Bria for Salesforce, Inbound call Ring Groups create the potential for duplicate call logs of zero seconds on Ring Group Member who ultimately did not answer the call.

Below Represents a best practice to eliminate duplicate call logs in Ring Groups. It Involves three Salesforce related techniques:

á      Creating a Custom field

á      Setting up an Auto Launched Flow

á      Setting up a Process with Process Builder

Note: I will suggest you implement this first on your developer org, test it and then move it to production.

Setup a Custom Field in Activities

We need to set up a field which initiate a process flow in less than one hour which we will use later.  

1. Click on Name > Setup > Customize > Activities > Activity Custom Fields

2. Click on New, it will open the New Custom Field Screen for you. Now create a Formula Field Call Time Back Date.  Set the Formula to

CreatedDate  - (55/1440)

This will set a time 55 minutes before the Task's Created Date

**Note: this can be modified to suit your needs**

Setup a Flow

1. Click on Name > Setup > App Setup > Create > Workflows & Approvals > Flows

2. Click on New Flow, it will open the Flow canvas for you. Now create a SObjectVariable FirstActivityCall and a SObjectCollection Variable NewCallSearchResult.

Once you're done, click on the Save button

3a. The next step is to perform a lookup of Records which will match criteria inFirstActivityCall and store the results in NewCallSearchResult , for this we will use Fast Lookup element. Drag-and-drop Fast Lookup element (Enter the name Find thenon answered records) onto the canvas and map the fields according to below details

Select Lookup Object Task

•     Bria__PhoneNumber__c=
  {!FirstActivityCall.Bria__PhoneNumber__c}
•     CallDurationInSeconds= 0
•     CallType= Inbound
•     CreatedDate>= {!FirstActivityCall.CreatedDate}

Select OK

3a. To complete (Find the non answeredrecords)

•     Select NewCallSearchResult for the Variable field
•     Check the Box related to ÒAssign Null to the Variable no records are foundÓ
•     Specify id are to be saved in the NewCallSearchResult SObject Collection Variable

Select OK

4. Once the Fast Lookup is performed,  wewant to check if our search produced any results.  For this we will us the Decisionelement. Drag-and-drop Decision element (Enter the name Is the Search Empty) onto the canvas and map the fields according to below details

Name the first and only outcome to Yes.

Set outcome

•     Resource = {!NewCallSearchResult}
•     Operator = is null
•     Value = {!$GlobalConstant.True}

 Select OK

5. Providing the SObject collection variable NewCallSearchResult is not empty, we need to Delete the related records. This is done by using the Fast Delete element.  Drag-and-drop Fast Delete element (Enter the name Delete Collection of Zero Second Calls) onto the canvas and map the fields according to below details

•      Select NewCallSearchResult for the Variable field

Select OK

6. Now we can save our flow.  Save the flow element (Enter the name Clean Missed Calls ) onto the canvas and map the fields according to below details

Set the following attributes

•     Type = Auto Launched Flow

Select OK

6. Now we can Activate our flow.  From the flow menu select Activate.

Setup a Process using Process Builder

Our next task is to create a Process Builder on the Task object to launch a Flow. To create a Process Builder on the Task object follow the below instructions

1.  Click on Name > Setup > App Setup > Create > Workflows & Approvals > Process Builder

2. To create a new process from scratch, click on the New Button available on Process management page. A popup will appear where you have to enter the Name (Use Catch Repeat Call Logs as name), API Name and Description as shown in the below screenshot

3. Click on Object node to add object and then select Task object. For the entry criteria, Select only when a record is created, as shown in the below screenshot. Once you're done, click on the Save button

4. Click The next task is to add ProcessCriteria. To do this click on Add Criteria,enter Name, Type of action and set filter conditions as shown in the screenshot.

 [Task].Owner:User.Alias Equals

<User Alias in Ring Group>

**Note: User Profile, Department, Division, User Role could also be used**

[Task].CallType Equals Inbound

Once you're done, click on the Save button

5. The next step is to add a Scheduled action to Process. Click on Add Action(Under Scheduled actions), Set Time for Actions to Execute to 1 Hour after the custom field Call_Time_Back_Date__c

Once you're done, click on the Save button

6. Next Select the type of action to create (In our case Flows), and then fill out the fields to define the action.

Set The following attributes:

•     Flow = Clean Missed Calls
•     Flow Variable = FlowActivityCall
•     Type = Reference
•     Value = task

 Once you're done, click on the Save button

6. Now we are ready to activate the Flow