You can cancel your Bria Solo subscription using Bria Solo Portal.
To remove credit card information for peace of mind, please contact billing@counterpath.com.
Our refund policy can be found at https://counterpath.com/subscription-terms/.
Solo paid account
If you cancel a Bria Solo paid account, you will be able to continue using your account until the end of the current term. For example, you have a subscription until end of September 2022. If you cancel the subscription in April 2022, you will still have access until end of September 2022. In September, the subscription will not automatically renew, and your Solo paid account will convert to a Bria Solo Free account. You can manually renew your subscription at any time if things change. Or you can cancel the Solo Free account by cancelling one more time.
To cancel a Solo subscription, log into Bria Solo Portal at https://solo.softphone.com/login, and click Subscription on the top right corner. Then click Manage Subscriptions > Cancel Subscription as shown below. When your subscription ends, your paid account will convert to Bria Solo Free.
Solo Trial account
Bria Solo Trial account will end when you cancel using Bria Solo Portal. You cannot undo the cancellation. This will remove you from all email lists.
How to cancel a trial account is the same as the paid account; see the instructions above.
Solo Free account
Bria Solo Free account will end when you cancel using Bria Solo Portal. You cannot undo the cancellation. This will remove you from all email lists.
To cancel a Solo Free account, log into Bria Solo at https://solo.softphone.com/login, and click Subscription on the top right corner. Then click Cancel Subscription on the right side of the dialog.
