If you're not receiving order confirmation or download link emails from CounterPath, we might not have the right email address for your account on file. Check your email address and update it if needed. If you're still not receiving order emails, your ISP or email software might be blocking CounterPath's emails, thinking (mistakenly!) that our email is spam - check your Junk Mail folder and mark our emails as 'Not Junk'.
Articles in this section
- What is a Single Group License?
- What is an Individual License?
- How much tax do I pay?
- I didn't receive a confirmation email after my purchase, what do I do?
- I made a purchase but have since lost my order information. Where can I find my original order info?
- What browsers does the Legacy eStore support?
- The eStore is not processing my transaction/credit card, what do I do?
- Have CounterPath websites been exposed to the Heartbleed SSL bug?
- What is the Return Policy?
- How do I send a comment or compliment about the CounterPath Legacy eStore?