Submit a Ticket

Sign in

CounterPath Support
Common Errors and FAQs

Common Errors and FAQs

Troubleshooting information for common SIP errors and general FAQs

FAQ

System Requirements
What is a VoIP Service Provider?
Compatible Headsets and Devices
Why do I need to store my SIP account data online?

SIP Error Codes

403 Troubleshooting
404 Troubleshooting
407 Troubleshooting
408 Troubleshooting
503 Troubleshooting

Logging and Reporting

How do I send a Bria Log to CounterPath Support?
How do I create or obtain crash files?
How do I create a startup log?
How do I use Wireshark?
How To Fully Uninstall Bria

Client Errors

Microphone is not recognized by Bria when using Kapersky antivirus
Troubleshooting Background Calls
Unable to Connect to the Server error
What is a "Device Limit Reached" error?
Why do I get a license key exceeded error? "1204"
Why do I get a "License Revoked" error? "1205"

Informative Resources

Anonymous Calling / Hide My Number
About our Hosted Stretto Status Page
Audio Issues with Asterisk and SRTP
Bandwidth Requirements
Quick Start Guides
What are the hardware and system requirements for the Softphone SDK?

See all 8 articles

Desktop API

What functions/commands can the Bria Desktop API perform?
Which versions of Bria can I use the desktop API with?

Terms of Use
Privacy Policy
Sitemap
Contact Us

© 2019 CounterPath. All rights reserved.