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  2. Common Errors and FAQs

Common Errors and FAQs

Common SIP Errors, Compatibility Information, and general FAQs

Legacy Store FAQs

  • Are my online Store Account password and Customer Subscription Portal password the same, and how do I change them?
  • How do I send a comment or compliment about the CounterPath Legacy eStore?
  • What is the End User License Agreement?
  • What is the Return Policy?
  • Have CounterPath websites been exposed to the Heartbleed SSL bug?
  • The eStore is not processing my transaction/credit card, what do I do?
See all 12 articles

Informative Resources

  • Hosted Stretto Collaboration Infrastructure List
  • Compatible Headsets and Devices
  • Interoperable Network Products

Logging and Reporting

  • How do I send a Bria Log to CounterPath Support?
  • How do I create or obtain crash files?
  • How do I create a startup log?
  • How do I use Wireshark?

SIP Error Codes

  • 403 Troubleshooting
  • 404 Troubleshooting
  • 407 Troubleshooting
  • 408 Troubleshooting
  • 503 Troubleshooting

Client Errors

  • Why do I get a license key exceeded error? "1204"
  • Why do I get a "License Revoked" error? "1205"
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