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  1. Bria Support
  2. Common Errors and FAQs

Common Errors and FAQs

Troubleshooting information for common SIP errors and general FAQs

FAQ

  • System Requirements
  • What is a VoIP Service Provider?
  • Why does Bria set up all my calls as video calls?
  • Compatible Headsets and Devices
  • Why do I need to store my SIP account data online?

SIP Error Codes

  • 404 Troubleshooting
  • 403 Troubleshooting
  • 407 Troubleshooting
  • 408 Troubleshooting
  • 503 Troubleshooting

Logging and Reporting

  • How do I send a Bria Log to CounterPath Support?
  • Using Bria's built-in Packet Capture tools on MacOS
  • How do I create or obtain crash files?
  • How do I create a startup log?
  • How do I use Wireshark?
  • How To Fully Uninstall Bria

Client Errors

  • Unable to Connect to the Server error
  • Troubleshooting Background Calls
  • Why do I get a "License Revoked" error? "1205"
  • Why do I get a license key exceeded error? "1204"
  • What is a "Device Limit Reached" error?
  • Microphone is not recognized by Bria when using Kapersky antivirus

Informative Resources

  • Hosted Stretto Collaboration Infrastructure List
  • What are the hardware and system requirements for the Softphone SDK?
  • Quick Start Guides
  • Bandwidth Requirements
  • Audio Issues with Asterisk and SRTP
  • Anonymous Calling / Hide My Number
See all 8 articles

Desktop API

  • Which versions of Bria can I use the desktop API with?
  • What functions/commands can the Bria Desktop API perform?
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