Submit a Ticket

Log In Forgot Password

Bria Support
Common Errors and FAQs

Common Errors and FAQs

Troubleshooting information for common SIP errors and general FAQs

FAQ

System Requirements
What is a VoIP Service Provider?
Why does Bria set up all my calls as video calls?
Compatible Headsets and Devices
Why do I need to store my SIP account data online?

SIP Error Codes

404 Troubleshooting
403 Troubleshooting
407 Troubleshooting
408 Troubleshooting
503 Troubleshooting

Logging and Reporting

How do I send a Bria Log to CounterPath Support?
Using Bria's built-in Packet Capture tools on MacOS
How do I create or obtain crash files?
How do I create a startup log?
How do I use Wireshark?
How To Fully Uninstall Bria

Client Errors

Unable to Connect to the Server error
Troubleshooting Background Calls
Why do I get a "License Revoked" error? "1205"
Why do I get a license key exceeded error? "1204"
What is a "Device Limit Reached" error?
Microphone is not recognized by Bria when using Kapersky antivirus

Informative Resources

Hosted Stretto Collaboration Infrastructure List
What are the hardware and system requirements for the Softphone SDK?
Quick Start Guides
Bandwidth Requirements
Audio Issues with Asterisk and SRTP
Anonymous Calling / Hide My Number

See all 8 articles

Desktop API

Which versions of Bria can I use the desktop API with?
What functions/commands can the Bria Desktop API perform?

Terms of Use
Privacy Policy
Sitemap
Contact Us

© 2019 CounterPath. All rights reserved.