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  3. Legacy Store FAQs

Legacy Store FAQs

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  • Windows 7 and 8.1 will no longer be actively supported as of January 14th, 2020
  • Are my online Store Account password and Customer Subscription Portal password the same, and how do I change them?
  • How do I send a comment or compliment about the CounterPath Legacy eStore?
  • What is the End User License Agreement?
  • What is the Return Policy?
  • Have CounterPath websites been exposed to the Heartbleed SSL bug?
  • The eStore is not processing my transaction/credit card, what do I do?
  • What browsers does the Legacy eStore support?
  • I made a purchase but have since lost my order information. Where can I find my original order info?
  • I didn't receive a confirmation email after my purchase, what do I do?
  • How much tax do I pay?
  • What is an Individual License?
  • What is a Single Group License?
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