How do I get in touch with a person or an agent? How do I get in contact with a human?
All Bria Teams, Solo and Bria Mobile support is provided via email only. Please note that our support is based in North America.
Our Knowledge Bot can help you find information that you need, and if you cannot find what you need in the Help Center it can help create a ticket with our Support Teams who will reply during business hours.
The CounterPath Customer Success team assists with login or account issues, billing inquiries, general setup questions, or sales related inquiries.
The CounterPath Technical Support team assists with configuration issues, and helps address registration errors, as well as other technical problems you might need help resolving.
Please head to our ticket form to create a ticket, and provide as much detail as possible regarding your issue in order to streamline the process. This will aid us greatly in helping to diagnose and troubleshoot with you to help resolve your issue.
Provide a Debug Log with your ticket to provide us with even more ability to investigate the cause.