Why do I get "License Server Unreachable" when I start my Bria 4?

When Bria needs to activate its license key it has to establish a secure connection to our License Server. The "License Server Unreachable" indicates that there is a firewall or other security mechanism preventing this connection.

Steps:

  1. Inform your IT Administrator/Network Administrator that the application needs to be able to connect to:

    secure.counterpath.com using https on TCP port 443.

  2. If your network uses a proxy server to get HTTPS connections to the Internet, then the proxy server must be configured manually. In Windows, go to the Control Panel > Internet Options > Connections > LAN settings.
  • You must use the "Use a proxy server for your LAN" option. (Bria does not support for auto-configuration of proxy servers, either via script or auto-detection.)
  • In addition, Bria does not support a proxy server that require authentication. If your proxy server requires authentication check with your IT Administrator/Network Administrator if this can be by-passed for https, or for this specific destination only.
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