AUDIO

CRAIG PARRISH shared this problem 5 days ago
In Discussion

new bria app for iphone I have no two way audio.

Comments (3)

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Hello Craig,

I'd like you to please try the network traversal settings by following the steps below:

Please go to your Bria's Settings -> Accounts -> SIP account (disable your SIP account to make changes) -> Account Advanced -> Network Traversal Strategy -> Strategy. Try changing to "Server Managed" or "Application Managed", whichever is currently disabled.

Try this out and please let me know how it works for you.

Cheers,

Harpreet

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No difference in audio. at time I can hear incoming call however never can anyone hear me.

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I'd like you to please send me a log report to further diagnose this issue. Please follow the steps below:

Go to Bria's Settings > Advanced Settings. Scroll down to Application Logging. Verbose Logging should be turned ON.

Close Bria fully by tapping the home button to exit the app, then double-tapping the home button to display the multitasking menu. Swipe Bria away to close it.

Now, Launch Bria again. This restarts the log, which results in a cleaner and more readable log.

Reproduce any problems you may be encountering and then press Send Log. You will be prompted with a confirmation dialog - tap Yes. Once the log file has been uploaded, you will see a Sending Log Success notification that has a Reference #.

Report this Reference Number to the Support Team Member who was assisting you.

If sending the log file fails, check your wifi and/or cellular data connectivity.

- Harpreet