Bria push not working

Andreas shared this problem 1 month ago
In Discussion

Hello,

the push registration does not work.

Best,

Andreas

Comments (3)

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Hello Andreas,

Was Push working previously and you suddenly noticed a change, or has this been the case since you first set up Bria Mobile?

-Brian

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Hi Brian,

It has been working for months, until today. My sip account shows no registration.

Regards

Andreas

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Hi Andreas,

Can you please send us a log showing this behavior? Detailed instructions for sending a log can be found here: https://support.counterpath.com/knowledge-base/article/how-do-i-send-a-log-from-bria-mobile

Please enable logging, then register your SIP account, make sure "run in background" is not enabled, then send the app to the background. Re-open it, and then send the log. That should show us the Push registration, and we should be able to see if there is a problem.

-Brian