Call dont established while Bria android works in backgroud (Android 8.0.0)

DaDa shared this question 1 month ago
In Discussion

I have 3 accounts, one is default one.

When I close the app Bria continues working in backgroud but stop receiving calls

How to set settings to make possiable receiving incoming calls in Bria on all accounts at the same time?

Comments (5)

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Hello,

Can you please verify what version of Bria you have installed, specifically?

-Brian

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Sure,

Bria Mobile for Android (Android market)

v.5.1.4.0.102544

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Is there any difference in behavior between your three SIP accounts? And do you have Push notifications enabled under Account Settings > Account Specific Features?

-Brian

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Push notifications are enabled

Incoming calls could be accepted only for primary sip acc, others two not set as primary.

Bria works in background mode but if the app is not running and dont appear on the screen, im not reacheable

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Would you be able to get a log showing this behavior? Once logging is started and you background the app, we should be able to see both the Push registration and any incoming call data. Instructions for sending a log can be found here: https://support.counterpath.com/knowledge-base/article/how-do-i-send-a-log-from-bria-mobile

-Brian

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