Call native dialer leads to missed calls in Bria on Adnroid

Michael Jansen shared this question 1 week ago
In Discussion

Dear,

When I'm in a call via my native dialer all calls incoming from Bria on Android 7.0 are automatically rejected and seen as missed calls. No warming whatsoever. We've also tested this on IOS and there is works as expected, you have the possibility to pick up calls within the app while in a call via your native dialer.

Any idea's how to allow the users to pick up calls in the app while in a call on the native dialer?

Thanks!

Comments (7)

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Hello Michael,

Can you please verify what version of Bria you're running on both iOS and Android where you see this, as well as what version of each operating system is installed?

-Brian

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Dear Brian,

Please find below the requested details.

Bria Stretto iOS release 3.9.5001 stamp 38501.38502 3.9.5001.38501.38502 iPhone8,1 ios.phone 10.3.2

Bria Stretto Android 3.9.5 3.9.5.97660 PRA-LX1 android.phone 7.0

- Michael

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Hi Michael,

This sounds like a setting specific to the Android device, such as a DnD mode when in a call. Additionally, some carriers do not support data and native calls at the same time. Are you using the same carrier for both devices?

-Brian

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Hi Brian,

We tested this with 3 different devices, 1 iPhone and 1 Android device has the same carrier. The 3th device which runs in Android has a different carrier. As mentioned earlier the iPhone does handle the calls correctly so it seems not related to the carrier.

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Hi Michael,

In that case, it's more likely something to do with the settings in the Android OS specifically. I spoke with a colleague on the mobile app team, and there isn't any setting within Bria that would affect this behavior.

-Brian

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Hi Brian,

Thanks for the feedback, it seems indeed that it has something to do with the OS.

Are there any updates coming that might solve this inconvenient issue?

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Hi Michael,

Nothing that would have to do with Bria. My best guess is that it's a setting that prevents third-party apps from interrupting native calls, but beyond that I don't know how your OS is set up specifically.

-Brian