Egregious Delay in “Discovering” upon iPhone update from 3.8.2 to 3.9.1

Andrew B. shared this problem 4 months ago
Solved

I updated my iPhone 4s running the latest iOS 9 from Bria 3.8.2 to 3.9.1 which recently came out.

Now it seems to loose the SIP connection regularly, requiring it to “Discover” nearly each time I open the app. That is a bummer, but what is worse is how long it takes in Discovering mode and sometimes it doesn’t quite Discover it, and it needs a further attempt. This is not what I’m used to. The same problem exists on the iPad app.

Comments (5)

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Hello Andrew,

I'm sorry you're having issues with Bria registration. I'd like you to please try the network traversal settings by following the steps below:Please go to your Bria's Settings -> Accounts -> SIP account (disable your SIP account to make changes) -> Account Advanced -> Network Traversal Strategy -> Strategy. Try changing to "Server Managed" or "Application Managed", whichever is currently disabled.

Try this out and please let me know how it works for you.

Cheers,

Harpreet

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Hi Harpreet, it had been on Server Managed. I will change it to Application Managed. Ok. It still takes about 45 seconds for it to open & Discover on the iPhone. This is in stark contrast to it seeming to take ~ 5 to 10 seconds in the prior version. Thank you for your assistance.

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Hello Andrew,

It should not take 45 seconds to register unless it takes time to reach the server for some reason.

I'd like you to please send me a log report to further diagnose this issue. Please follow the steps below:

Go to Bria's Settings > Advanced Settings. Scroll down to Application Logging. Verbose Logging should be turned ON.

Close Bria fully by tapping the home button to exit the app, then double-tapping the home button to display the multitasking menu. Swipe Bria away to close it.

Now, Launch Bria again. This restarts the log, which results in a cleaner and more readable log.

Reproduce any problems you may be encountering and then press Send Log. You will be prompted with a confirmation dialog - tap Yes. Once the log file has been uploaded, you will see a Sending Log Success notification that has a Reference #.

Report this Reference Number to the Support Team Member who was assisting you.

If sending the log file fails, check your wifi and/or cellular data connectivity.

Cheers,

Harpreet

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The next update of Bria fixed this problem! :-)

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Sounds good, Andrew. Thanks for updating me. I will go ahead and close this ticket now. For any other issue, please create a new ticket.

- Harpreet