Jabra 930 headset mute X-Lite

Peter Kirchhoff shared this problem 2 months ago
In Discussion

My Jabra 930 mute X-Lite when I try to make a call - see picture

Comments (8)

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Hello Peter,

Are you able to unmute once a call is established, either from the headset or the application itself?

-Brian

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Hi Brian,

yes I am able to unmute once a call is established from the application.

Peter

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Hello Peter,

In this case, I suspect it's a call control issue with the headset integration. Do you have the latest version of the Jabra Direct software installed? That software is used to mediate integration between our softphones and the headset.

-Brian

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Hi Brian,

yes I haveinstalled the latest Jabra Software an the lastest x-lite software.

Peter 

Am 12.07.2017 um 19:55 schrieb CounterPath Technical Support :

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Hi Peter,

While our headset integration is tested with Bria rather than X-Lite, you should be able to configure the headset's call control behavior through the Jabra software. It is not controlled by the softphone itself.

-Brian

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Hi Brian,I have contacted Jabra support before I contacted Counterpath. Jabra said the problem is a software problem, not a hardware problem. Should I try Bria?

Peter Kirchhoff

Am 13.07.2017 um 20:45 schrieb CounterPath Technical Support :

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Hi Peter,

My understanding is that you should be able to set the headset's control of the softphone from the Jabra software to begin with. Technically our headset integration is only tested and supported for Bria, but it should work roughly the same for X-Lite. Are you able to configure anything for X-Lite through Jabra Direct?

-Brian

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Please see the pictures.

Mit freundlichen Grüßen

Peter Kirchhoff

Am 19.07.2017 um 21:35 schrieb CounterPath Technical Support :