my phone goes straight o voicemail, I cant answer any calls

Shannon Hunt-Bryceland shared this question 3 years ago
Answered

when someone calls my line, it goes straight to voicemail with no ringing, i get an email telling me there is a message

Best Answer
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Hi Shannon,

Is X-Lite registering with the server?

Are there any account errors (e.g. "failed to enable")?

Under Account settings|Voicemail tab, make sure that "Send calls to voicemail.." option is *not* checked.

If you still don't get ringing, please confirm that your X-Lite account settings are correct. Your VoIP service provider should be able to verify your settings.

Best Regards.

Comments (5)

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1

Hi Shannon,

Is X-Lite registering with the server?

Are there any account errors (e.g. "failed to enable")?

Under Account settings|Voicemail tab, make sure that "Send calls to voicemail.." option is *not* checked.

If you still don't get ringing, please confirm that your X-Lite account settings are correct. Your VoIP service provider should be able to verify your settings.

Best Regards.

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1

I have the same issue, phone not ringing, sometimes will ring on computer, device will not ring...

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still doesn't work. my voip service provider isnt' helping me at all with this issue. Any other suggestions? Like what are the correct settings supposed to be?

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I am having the same issue. Do you know what the correct settings are supposed to be?

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Hi Jenny,

Please contact your VoIP service provider and have them confirm all your account settings. If you have a router/firewall device, try temporarily bypassing it if you have issues getting X-Lite to enable the account.

Best Regards.