Unable to change Desktop Presence

Randall Eaton shared this question 1 month ago
Answered

I am running Bria 5 for Windows 10 Desktop and have the latest version. My OS is current as well. I had to reconfigure the Bria 5 software after creating a new user ID. Now the Presence is stuck (grayed out), It shows that I have requested to Appear Offline. I have not done that nor can I change it. No calls are coming through. Please advise asap. Thanks.

Comments (5)

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Hello Randall,

Can you please send me a screenshot of your Bria 5 home screen?

Thanks,

Harpreet

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As you can see from the attached screenshot, the Presence is grayed out and unable to be edited. Please advise. Thx.

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Can you please go to your Bria's Account settings -> sip account and check if the IM/Presence option is disabled? In case if it is, then enable it.

- Harpreet

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Thanks for the suggestion. It was disabled. I enabled it and all is well. Thank you.

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That sounds good. I will close this ticket now. You can create a new ticket for any other issue.

- Harpreet