X-Lite Not Opening

Jamie Crawford shared this question 1 year ago
Answered

When I try to open X-Lite, I see the splash screen and nothing else. The task manager shows X-Lite is running, but I don't see the window. Any ideas?

OS: Windows 10 (build 10586)

XLite: 4.9 (or whatever the latest is....cannot confirm since I cannot start it and the splash screen doesn't display version info)

Comments (14)

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Hello Jamie,

You should be able to resolve this by closing X-Lite from the task manager, then deleting the StrongName folder in the following directory: C:\Users\(USERNAME)\AppData\Local\CounterPath\

That will reset X-Lite's positioning relative to the OS, and it should start up normally after that.

-Brian

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Thanks, Brian. That fixed it!

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Hello, I have the same problem with Windows 7 Ultimate addition, x-lite X-Lite_4.9.2_79048.

After Windows Security update X-lite not opening. No process in Task Manager.

Could you help? I don't see C:\Users\(USERNAME)\AppData in Windows 7

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Hello Mikhail,

The AppData folder is hidden by default. If you are still having trouble finding it, please open a new support ticket. To avoid confusion among similar problems, it's best to work with each user separately.

-Brian

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Brian,

Thank you so much, I found how to un-hide AppData and X-lite working now.

Regards,

Mikhail

From: CounterPath Technical Support <ticket@counterpath.com>

To: Mikhail Lyubarskiy <mikhail_lyubarskiy@yahoo.com>

Sent: Wednesday, March 16, 2016 12:22 PM

Subject: New Comment in "X-Lite Not Opening"

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C:\Users\(USERNAME)\AppData\Local\

counterpath folder not showing

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Hello Amit,

If you are having an issue with your softphone, please open a new support ticket. Many issues look similar but have different causes and solutions, so to avoid confusion it's best to work with each user individually.

-Brian

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Ensure you replace (Username) with your actual username. You should see a large directory listing there with Microsoft etc.

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I have tried to contact support but they are extremely slow in responding. I have gone ahead and deleted one of the counterpath folders but I am still having the same issue. X-Lite will not open up. I keep getting the attached message that the counterpath folder is open in another place but it is not. Do you know what this means?

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Fixed it! Thank you!!!! This had me stumped for WEEKS

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Same issue here, my x-lite is not opening, upon clicking on it, it will not open and nothings happen..

Please help me how to resolve this issue.

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Hello Faith,

If the steps listed above have not helped you, I recommend opening a new ticket, as you may be experiencing a different problem, and to avoid confusion it would be best to address your issue separately.

-Brian

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hello,

have purchase cypher x lite over 3 weeks now and i have not able to make use of it just getting stuck in getting the software to protect a file, i get an error unable to protect file, this is really getting me so worried if cyper x lite is a scam, after writng several email for support and no response. I have attached a screen snapshot of the issue, please i need your help in getting this software work.

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That appears to be a different software. CounterPath develops X-Lite, a softphone client used for VOIP communication. I'm not sure what Cypher X is, but you would need to contact its developer for assistance.

-Brian

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