Welcome to CounterPath Technical Support

   We highly recommend that you first check our comprehensive Knowledge Base. This list of frequently asked questions and detailed articles provide clear explanations for the most common problems and questions. The search function in the Knowledge Base is a great way to narrow down the solution to most issues.

   If you find that you have a more specific question or problem not found in the KB, you can also search and review posts that users have previously made in the Topics section. If you would like the assistance of the entire CounterPath community, this is a great place to ask questions. CounterPath representatives also interact with the community here to provide the best solutions to everyone. Furthermore, if you have an idea for a great new feature this is the place to let us (and the community) know what you'd like to see!

   If you still can't find a solution to your problem either in the KB or in our existing topics, you can submit a Ticket to us. These specialized requests don't get the benefit of being potentially answered or viewed by other users, but they are another method of asking for help directly from a CounterPath representative. 

Questions

Hard drive crash

In Discussion André M. Bria 4 Comments: 2 Reply 1 hour ago by Andre M.
1 vote
1 vote

How to listen in?

In Discussion Corey D. Bria 4 Comments: 1 Reply 5 hours ago by Harpreet S.
1 vote

Problems

¿How you could take this tone background?

In Discussion johnatan m. Bria 4 Comments: 7 Reply 3 hours ago by Harpreet S.
1 vote

X lite Cuts out when I receive a call

In Discussion Natalie M. X-Lite Comments: 1 Reply 5 hours ago by Harpreet S.
1 vote

Bria Crashing Twice a Day

In Discussion Toby B. Bria 4 Comments: 6 Reply 7 hours ago by Harpreet S.
1 vote

Call from abroad - Not correct country code

In Discussion Oliver Bria iPhone/iPad Edition Comments: 5 Reply 9 hours ago by Harpreet S.
1 vote

Ideas

Sync with Google Contacts

Under Consideration cadillac c. Comments: 21 Reply 6 days ago by Mark B.
59 votes

Option to disable the ringing in the headset

Idea Holly X-Lite Comments: 1 Reply 1 week ago by Peter B.
2 votes

VLAN Support

Idea SConsulting Comments: 7 Reply 2 months ago by Travis M.
7 votes

Thanks