Welcome to CounterPath Technical Support

   We highly recommend that you first check our comprehensive Knowledge Base. This list of frequently asked questions and detailed articles provide clear explanations for the most common problems and questions. The search function in the Knowledge Base is a great way to narrow down the solution to most issues.

   If you find that you have a more specific question or problem not found in the KB, you can also search and review posts that users have previously made in the Topics section. If you would like the assistance of the entire CounterPath community, this is a great place to ask questions. CounterPath representatives also interact with the community here to provide the best solutions to everyone. Furthermore, if you have an idea for a great new feature this is the place to let us (and the community) know what you'd like to see!

   If you still can't find a solution to your problem either in the KB or in our existing topics, you can submit a Ticket to us. These specialized requests don't get the benefit of being potentially answered or viewed by other users, but they are another method of asking for help directly from a CounterPath representative. 


Bria Licence Key

In Discussion Joseph R. Bria 4 Comments: 1 Reply 2 hours ago by Brian S.
1 vote

How to handle a number format (brazilian phone number format)

In Discussion Diogo B. Bria 4 Comments: 1 Reply 2 hours ago by Harpreet S.
1 vote

bri 4 6 0 will not connect calls right after upgrade

In Discussion Monty P. Bria 4 Comments: 11 Reply 3 hours ago by Harpreet S.
1 vote

Cannot set up XMPP

In Discussion Ben G. Bria Android/Android Tablet Edition Comments: 4 Reply 4 hours ago by Ben G.
1 vote



Sync with Google Contacts

Under Consideration cadillac c. Comments: 28 Reply 6 hours ago by Mark B.
62 votes

Bria iPhone iOS 10 - Siri

Under Consideration Pierre L. Bria iPhone/iPad Edition Comments: 8 Reply 7 hours ago by chris
5 votes

Contact Entry - Wildcard / phone number range

Idea John M. Bria 4 Comments: 5 Reply 2 weeks ago by Brian S.
1 vote