Welcome to CounterPath Technical Support

   We highly recommend that you first check our comprehensive Knowledge Base. This list of frequently asked questions and detailed articles provide clear explanations for the most common problems and questions. The search function in the Knowledge Base is a great way to narrow down the solution to most issues.

   If you find that you have a more specific question or problem not found in the KB, you can also search and review posts that users have previously made in the Topics section. If you would like the assistance of the entire CounterPath community, this is a great place to ask questions. CounterPath representatives also interact with the community here to provide the best solutions to everyone. Furthermore, if you have an idea for a great new feature this is the place to let us (and the community) know what you'd like to see!

   If you still can't find a solution to your problem either in the KB or in our existing topics, you can submit a Ticket to us. These specialized requests don't get the benefit of being potentially answered or viewed by other users, but they are another method of asking for help directly from a CounterPath representative. 

Apple CarPlay Notice

CounterPath's iOS applications can be used with CarPlay compatible vehicles, but only if the user is using an audio source from the iOS device. If the user is playing audio directly from the vehicle, the audio will be muted while the CounterPath application is running in a "background" state.


I keep getting "failed to establish call".

In Discussion `Jamie k. Bria 4 Comments: 5 Reply 3 hours ago by Brian S.
1 vote

How to stop Bria focus stealing on call hangup?

Answered Gordon P. Comments: 16 Reply 5 hours ago by Dishman S.
5 votes

Bria 4 ring location selection

In Discussion Paul C. Bria 4 Comments: 1 Reply 17 hours ago by Harpreet S.
1 vote

Unable to connect to server error is coming.

In Discussion Neha D. Bria 3 Comments: 2 Reply 18 hours ago by Harpreet S.
1 vote



Copy phone number from history

Idea Louis v. Comments: 7 Reply 2 days ago by Adam Z.
15 votes

Bria 4 Mac background operation

Idea Peter Z. Bria 4 Comments: 1 Reply 1 week ago by Kevin S.
1 vote

Bria iPhone iOS 10 - Siri

Under Consideration Pierre L. Bria iPhone/iPad Edition Comments: 15 Reply 1 month ago by Leonidas C.
6 votes


Under Consideration Andreas J. Bria 4 Comments: 1 Reply 1 month ago by Brian S.
1 vote