Welcome to CounterPath Technical Support

   We highly recommend that you first check our comprehensive Knowledge Base. This list of frequently asked questions and detailed articles provide clear explanations for the most common problems and questions. The search function in the Knowledge Base is a great way to narrow down the solution to most issues.

   If you find that you have a more specific question or problem not found in the KB, you can also search and review posts that users have previously made in the Topics section. If you would like the assistance of the entire CounterPath community, this is a great place to ask questions. CounterPath representatives also interact with the community here to provide the best solutions to everyone. Furthermore, if you have an idea for a great new feature this is the place to let us (and the community) know what you'd like to see!

   If you still can't find a solution to your problem either in the KB or in our existing topics, you can submit a Ticket to us. These specialized requests don't get the benefit of being potentially answered or viewed by other users, but they are another method of asking for help directly from a CounterPath representative. 


License not applying

Answered Luke Bria 4 Comments: 2 Reply 3 hours ago by Luke
1 vote

How do you do a clean uninstall of XLITE 4.5

Answered John F. X-Lite Comments: 3 Reply 4 hours ago by Larry
1 vote

Dialing Plan

In Discussion The T. Bria 4 Comments: 8 Reply 5 hours ago by The T.
1 vote
1 vote


Upgrade not working

In Discussion Paul M. Bria 4 Comments: 3 Reply 22 minutes ago by Paul M.
2 votes

Bria 4 Crash on start up with send error diag

In Discussion Mac A. Bria 4 Comments: 5 Reply 5 hours ago by Sean
1 vote

Many problems

In Discussion Bent S. Bria 4 Comments: 1 Reply 6 hours ago by Graham R.
1 vote

No Audio on incoming calls

In Discussion Van C. Bria 4 Comments: 2 Reply 9 hours ago by Van C.
1 vote