Welcome to CounterPath Technical Support

   We highly recommend that you first check our comprehensive Knowledge Base. This list of frequently asked questions and detailed articles provide clear explanations for the most common problems and questions. The search function in the Knowledge Base is a great way to narrow down the solution to most issues.

   If you find that you have a more specific question or problem not found in the KB, you can also search and review posts that users have previously made in the Topics section. If you would like the assistance of the entire CounterPath community, this is a great place to ask questions. CounterPath representatives also interact with the community here to provide the best solutions to everyone. Furthermore, if you have an idea for a great new feature this is the place to let us (and the community) know what you'd like to see!

   If you still can't find a solution to your problem either in the KB or in our existing topics, you can submit a Ticket to us. These specialized requests don't get the benefit of being potentially answered or viewed by other users, but they are another method of asking for help directly from a CounterPath representative. 


Xlite loosing headset settings without reason

In Discussion Henrik H. X-Lite Comments: 10 Reply 4 hours ago by Henrik H.
1 vote

X-lite Expired

Answered Nancy V. X-Lite Comments: 2 Reply 5 hours ago by ajay r.
1 vote

How can I remove empty "card" lists in contact lists

Answered Andreas I. Bria 4 Comments: 3 Reply 10 hours ago by Larry
1 vote


Auto gain control not working correctly

Problem Michael X-Lite Comments: 2 Reply 14 minutes ago by Michael
1 vote

Bria for iPhone crashes when using iLBC codec

In Discussion Alex Z. Bria iPhone/iPad Edition Comments: 4 Reply 5 hours ago by Alex Z.
1 vote

X-lite won't accept incoming calls without rebooting

In Discussion miles b. X-Lite Comments: 4 Reply 6 hours ago by miles b.
1 vote

In-Call Volume starts at 0%

Solved Anonymous Bria Add-In for Outlook Comments: 1 Reply 6 hours ago by Loxone E.
3 votes