Welcome to CounterPath Technical Support

   We highly recommend that you first check our comprehensive Knowledge Base. This list of frequently asked questions and detailed articles provide clear explanations for the most common problems and questions. The search function in the Knowledge Base is a great way to narrow down the solution to most issues.

   If you find that you have a more specific question or problem not found in the KB, you can also search and review posts that users have previously made in the Topics section. If you would like the assistance of the entire CounterPath community, this is a great place to ask questions. CounterPath representatives also interact with the community here to provide the best solutions to everyone. Furthermore, if you have an idea for a great new feature this is the place to let us (and the community) know what you'd like to see!

   If you still can't find a solution to your problem either in the KB or in our existing topics, you can submit a Ticket to us. These specialized requests don't get the benefit of being potentially answered or viewed by other users, but they are another method of asking for help directly from a CounterPath representative. 


Call History- X-Lite Version 5.1.0

In Discussion Resse M. X-Lite Comments: 1 Reply 19 hours ago by Harpreet S.
1 vote

Registering/Unregistering Issues

In Discussion Adonis P. Bria Mobile Comments: 3 Reply 19 hours ago by Harpreet S.
1 vote

How do I import contacts?

Answered Chris G. X-Lite Comments: 3 Reply 1 day ago by Алексей К.
5 votes


Calling in the same time

In Discussion Jakub B. Bria 5 Comments: 2 Reply 6 hours ago by Jakub B.
1 vote

incoming calls drop after 30secs

In Discussion Aya M. Bria 5 Comments: 5 Reply 19 hours ago by Harpreet S.
1 vote

Outlook Account - Unable to select my Profile

In Discussion Oliver M. Bria 5 Comments: 3 Reply 3 days ago by Harpreet S.
1 vote


Hide local camera preview in video calls

Not on Roadmap Emrah K. Comments: 7 Reply 2 weeks ago by Lachlan D.
2 votes

Bria iPhone iOS 10 - Siri

Under Consideration Pierre L. Bria iPhone/iPad Edition Comments: 16 Reply 4 weeks ago by Hubert H.
6 votes


Idea Eric R. Bria 5 Comments: 5 Reply 2 months ago by Harpreet S.
2 votes

Delete confirmation

Idea alabalaportocala X-Lite Comments: 2 Reply 2 months ago by Damian W.
1 vote