Welcome to CounterPath Technical Support

   We highly recommend that you first check our comprehensive Knowledge Base. This list of frequently asked questions and detailed articles provide clear explanations for the most common problems and questions. The search function in the Knowledge Base is a great way to narrow down the solution to most issues.

   If you find that you have a more specific question or problem not found in the KB, you can also search and review posts that users have previously made in the Topics section. If you would like the assistance of the entire CounterPath community, this is a great place to ask questions. CounterPath representatives also interact with the community here to provide the best solutions to everyone. Furthermore, if you have an idea for a great new feature this is the place to let us (and the community) know what you'd like to see!

   If you still can't find a solution to your problem either in the KB or in our existing topics, you can submit a Ticket to us. These specialized requests don't get the benefit of being potentially answered or viewed by other users, but they are another method of asking for help directly from a CounterPath representative. 


4.8.4 on Mac not receiving inbound calls

In Discussion Ingo Z. X-Lite Comments: 4 Reply 4 hours ago by Ingo Z.
1 vote

Adding External Conference Call info to Contacts.

In Discussion Justin R. Bria 4 Comments: 1 Reply 11 hours ago by Graham R.
1 vote

Outlook plugin crashing randomly

In Discussion Pipecon A. Bria 4 Comments: 3 Reply 12 hours ago by Graham R.
1 vote


X-Lite hangs during startup

In Discussion Volker S. X-Lite Comments: 2 Reply 3 hours ago by Volker S.
1 vote

x -lite does not work on other networks

In Discussion Patricia R. X-Lite Comments: 1 Reply 18 hours ago by Brian S.
1 vote

X-lite Call History

In Discussion Владимир С. X-Lite Comments: 11 Reply 1 day ago by Graham R.
1 vote