Welcome to CounterPath Technical Support

   We highly recommend that you first check our comprehensive Knowledge Base. This list of frequently asked questions and detailed articles provide clear explanations for the most common problems and questions. The search function in the Knowledge Base is a great way to narrow down the solution to most issues.

   If you find that you have a more specific question or problem not found in the KB, you can also search and review posts that users have previously made in the Topics section. If you would like the assistance of the entire CounterPath community, this is a great place to ask questions. CounterPath representatives also interact with the community here to provide the best solutions to everyone. Furthermore, if you have an idea for a great new feature this is the place to let us (and the community) know what you'd like to see!

   If you still can't find a solution to your problem either in the KB or in our existing topics, you can submit a Ticket to us. These specialized requests don't get the benefit of being potentially answered or viewed by other users, but they are another method of asking for help directly from a CounterPath representative. 



Bria sttoping with message: Bria 4 has stopped working.

In Discussion LCC T. Bria 4 Comments: 1 Reply 8 hours ago by Harpreet S.
1 vote

Since windows 10 upgrade unable to answer calls

In Discussion Michelle B. X-Lite Comments: 1 Reply 8 hours ago by Harpreet S.
1 vote

Communication problem on Mac

In Discussion Frédéric I. Bria 4 Comments: 1 Reply 9 hours ago by Harpreet S.
1 vote

wants to extend the ring

In Discussion Raquel S. X-Lite Comments: 3 Reply 12 hours ago by Harpreet S.
1 vote


Bria iPhone iOS 10 - Siri

Under Consideration Pierre L. Bria iPhone/iPad Edition Comments: 3 Reply 17 hours ago by Brian S.
1 vote

Sync with Google Contacts

Under Consideration cadillac c. Comments: 25 Reply 1 day ago by Will G.
61 votes

Applescript & Universal hotkeys

Idea Alexander L. Comments: 3 Reply 3 days ago by pdriches
5 votes