Welcome to CounterPath Technical Support

   We highly recommend that you first check our comprehensive Knowledge Base. This list of frequently asked questions and detailed articles provide clear explanations for the most common problems and questions. The search function in the Knowledge Base is a great way to narrow down the solution to most issues.

   If you find that you have a more specific question or problem not found in the KB, you can also search and review posts that users have previously made in the Topics section. If you would like the assistance of the entire CounterPath community, this is a great place to ask questions. CounterPath representatives also interact with the community here to provide the best solutions to everyone. Furthermore, if you have an idea for a great new feature this is the place to let us (and the community) know what you'd like to see!

   If you still can't find a solution to your problem either in the KB or in our existing topics, you can submit a Ticket to us. These specialized requests don't get the benefit of being potentially answered or viewed by other users, but they are another method of asking for help directly from a CounterPath representative. 


sin tono de llamada

In Discussion Jose F. Bria iPhone/iPad Edition Comments: 7 Reply 1 hour ago by Jose F.
1 vote

no inbound video on Android, Moto X 4.2.2

In Discussion Andrew L. Bria Add-In for Outlook Comments: 10 Reply 3 hours ago by Craik P.
2 votes

Bria 4 Mac is not starting

In Discussion Jorge R. Bria 4 Comments: 1 Reply 6 hours ago by Graham R.
1 vote

Recent calls List

In Discussion Travis G. Bria 4 Comments: 1 Reply 6 hours ago by Graham R.
1 vote


Bria interferes with Airplay

Solved Peter v. Bria iPhone/iPad Edition Comments: 13 Reply 4 hours ago by Jonathan
1 vote

Bria constantly crashes

In Discussion Mikhail G. Bria 4 Comments: 11 Reply 5 hours ago by Graham R.
2 votes

TLS errors with Bria

In Discussion Phi T. Bria iPhone/iPad Edition Comments: 1 Reply 1 day ago by Graham R.
1 vote

Licence "Cancelled" After update

Solved Vivien F. Bria 4 Comments: 3 Reply 1 day ago by Brian S.
1 vote


Please add HID support for Mac!

Under Consideration Sula D. Comments: 6 Reply 1 day ago by Bert S.
4 votes

Bria & iPhone - show codec!!!

Idea Dmitry Bria iPhone/iPad Edition Comments: 3 Reply 2 days ago by Brian S.
1 vote

Bria 4 Codec Issue for Seoerate account

Idea Dave S. Bria 4 Comments: 2 Reply 2 days ago by Dave S.
1 vote

Bria 4.2 certificate acceptance option

Completed Mac A. Bria 4 Comments: 10 Reply 6 days ago by Graham R.
11 votes