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CounterPath Help Center

Common Errors and FAQs

Common Errors and FAQs

Troubleshooting information for common SIP errors and general FAQs

What is the difference between Bria Solo and Bria Teams?

FAQ

System Requirements

What is a VoIP Service Provider?

Why does Bria set up all my calls as video calls?

Compatible Headsets and Devices

Why do I need to store my SIP account data online?

Bad Link? Let's get you sorted.

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SIP Error Codes

404 Troubleshooting

403 Troubleshooting

407 Troubleshooting

408 Troubleshooting

503 Troubleshooting

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Logging and Reporting

How do I send a Bria Log to CounterPath Support?

How do I Obtain Crash Logs?

Using Bria's built-in Packet Capture tools on MacOS

How Do I Create a Startup Log?

How do I use Wireshark?

How To Fully Uninstall Bria

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Client Errors

Unable to Connect to Server

Troubleshooting Background Calls

Why do I get a "License Revoked" error? "1205"

Why do I get a license key exceeded error? "1204"

What is a "Device Limit Reached" error?

Microphone is not recognized by Bria when using Kapersky antivirus

Necessary Permissions for Bria on MacOS

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Informative Resources

Bandwidth Requirements

How do I capture a Process Dump for Troubleshooting?

Audio Issues with Asterisk and SRTP

Anonymous Calling / Hide My Number

About our Hosted Stretto Status Page

Interoperable Network Products

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Desktop API

Which versions of Bria can I use the desktop API with?

What functions/commands can the Bria Desktop API perform?