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      1. CounterPath Help Center
      2. Common Errors and FAQs
      • Bria Solo and Teams
        • Documentation
        • FAQs
        • Troubleshooting
      • Guides and Documents
        • Licensing
        • Branding
        • Push
      • Bria Mobile
        • User Guides
        • FAQs
        • Bria Mobile for iOS
        • Bria Mobile for Android
      • Common Errors and FAQs
        • FAQ
        • SIP Error Codes
        • Logging and Reporting
        • Client Errors
        • Informative Resources
        • Desktop API
      • Legacy Products
      • News
        • Announcements

      Common Errors and FAQs

      Troubleshooting information for common SIP errors and general FAQs
      • What is the difference between Bria Solo and Bria Teams?

      FAQ

      • System Requirements
      • What is a VoIP Service Provider?
      • Why does Bria set up all my calls as video calls?
      • Compatible Headsets and Devices
      • Why do I need to store my SIP account data online?
      • Bad Link? Let's get you sorted.
      • I need support, help or assistance with my Bria.
      See more

      SIP Error Codes

      • 404 Troubleshooting
      • 403 Troubleshooting
      • 407 Troubleshooting
      • 408 Troubleshooting
      • 503 Troubleshooting
      See more

      Logging and Reporting

      • How do I send a Bria Log to CounterPath Support?
      • How do I Obtain Crash Logs?
      • Using Bria's built-in Packet Capture tools on MacOS
      • How Do I Create a Startup Log?
      • How do I use Wireshark?
      • How To Fully Uninstall Bria
      See more

      Client Errors

      • Unable to Connect to Server
      • Troubleshooting Background Calls
      • Why do I get a "License Revoked" error? "1205"
      • Why do I get a license key exceeded error? "1204"
      • What is a "Device Limit Reached" error?
      • Microphone is not recognized by Bria when using Kapersky antivirus
      • Necessary Permissions for Bria on MacOS
      See more

      Informative Resources

      • Bandwidth Requirements
      • How do I capture a Process Dump for Troubleshooting?
      • Audio Issues with Asterisk and SRTP
      • Anonymous Calling / Hide My Number
      • About our Hosted Stretto Status Page
      • Interoperable Network Products
      See more

      Desktop API

      • Which versions of Bria can I use the desktop API with?
      • What functions/commands can the Bria Desktop API perform?
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