Instructions to send client logs from Bria on either desktop or mobile platforms
When an issue persists or its solution is not immediately clear, a support representative may ask you to send a log from Bria in order to more closely analyze the issue.
How to Send a Log from Bria Desktop (Windows or Mac):
(For steps for MOBILE LOGS see bottom of page)
Make sure you use Bria clients version 6.5.3 or newer. The older clients do not send logs to the correct current log server, so you will need to update to a more recent client.
On the phone itself in Windows or on the top menu bar in Mac OS, select Help > Troubleshooting > Support, then move the slider over to "Debug". Then, restart Bria (or log out and back in), then reproduce the problem you are having. When it occurs, return to the Support menu and click "Send Log". Another small window will pop up; you may choose to add any extra information if you want, then click "Send Log". A reference number will show up in the bottom left of the window now.
Please save this reference number and forward it to the support representative on your created ticket.
Mac OS users will find menu items at the very top of the screen:
How to Send a Log from Mobile Devices (iOS and Android):
Select Menu > Settings, then Advanced Settings. Scroll to Application Logging.
If Verbose Logging is OFF, turn it to ON and tap "Apply Changes". Next, restart your Bria and now recreate the issue you are having, then go back to Settings > Advanced Settings. Tap "Send Log". A prompt appears.
Add any extra information you would like to send in the prompt and click "Send Log" once again. A reference number will be displayed after sending.
Please save this reference number and forward it to the support representative on your created ticket.