Client Errors
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      2. Common Errors and FAQs
      3. Client Errors

      Unable to Connect to Server

      How to resolve Unable to Connect to Server issue

      If you're setting up Bria and find yourself unable to log in, you might see this error:

      Windows

      This is a known issue that occurs rarely on Windows devices due to Windows losing the certificate necessary for Bria (and some other applications) to function. As a work around to this issue you'll need to follow the steps outlined below.

      • Certificate Name: USERTrust RSA Certificate Authority
      • Download the Necessary Certification from Here
      1. Type "mmc" in the search bar.
      2. Choose "File->Add/Remove Snap-In"
      3. Select the "Certificates" Snap-In
      4. Select "Whole computer"
      5. Go to the "Certificates" Snap-In
      6. Expand the "Trusted Root Certificates" folder, then the "Certificates" folder.
      7. Right click the "Certificates" folder, choose "All Actions->Import"
      8. Follow the prompts to import a downloaded certificate

      Mac

      1. Exit Bria
      2. In Safari, enter https://login.bria-x.com/status and you should see a page like this:
      3. Try Starting Bria